What are people saying about your business online? 72% of U.S. consumers said they research companies through social channels before making purchases.
Where do you show up? 95.91% of all clicks occur on page 1 of Google, and the top three positions deliver 58.4% of traffic.
Are you maximizing the value of your existing customer base? On average it cost 5 times more to acquire a new customer than it does to sell new services to an existing customer.
Do you have a program to systematically gain quality referrals from current customers? FACT: Referrals spend more, convert better and shop faster.
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